Why choose IRIS PROJECTminder?
There are many options open to a business when deciding which product or system to implement. When comparing features and benefits it can sometimes be hard to know which product to choose.
Businesses can often lose sight of the fact that they will have to have a very close relationship with a supplier of a project management system that is going to be so integral to the way the business runs.
Our own customer relationship management
Through the sales process, to consultancy, training and ongoing support, it is more of a partnership than a ‘one-off sale’.
The ethos of taking time to listen, to our prospects and clients alike, disseminates throughout all processes at IRIS PROJECTminder; from the first consultative meeting with one of our business development consultants through to the day-to-day communications with a dedicated customer support account manager at hand to resolve all client queries.
At one end of the spectrum there are the ‘bedroom developers’ who offer to build you what ever you want. On the surface this looks like a good solution - low perceived cost, personal service and accountability. On the flip side how safe is it to put one of the most critical systems in your business in the hands of one individual - how will you be left if they decide to change jobs, stop supporting your system or emigrate?
At the other end of the spectrum there are large suppliers - these solutions are large and expensive - for the sub 300 man business this is likely to be overkill. In addition your account is likely to be at the smaller end of the range and low down the pecking order when it comes to service. Often heavily loaded with consultancy and services - you will spend the first few weeks explaining what you do for a living rather than addressing the key business issues you are looking to resolve.
The other option is a specialist like IRIS PROJECTminder, someone who works with other businesses like yours in terms of size and sector. Here are some of the reasons why we believe IRIS PROJECTminder are a safe bet for helping you to run your projects;
We are passionate about this number and do everything we can to ensure this does not fall. Unlike many software companies, product development at IRIS PROJECTminder is driven by direct customer feedback and product utilisation statistics; thus providing specific solutions to the day-to-day issues faced by our clients.
Each PROJECTminder client is allocated a dedicated account manager providing support 09:00 - 17:00 Monday to Friday. Due to the web based nature of the system each personal account manager can provide real time support by logging into the exact area of the system you are experiencing problems with and talking you through the issue step by step.
Call IRIS PROJECTminder and you will speak to a person who knows the system and your industry. This allows us to resolve the bulk of support calls then and there. No need to wait for an engineer to come and visit you onsite – with the associated costs.
Over the last 4 years IRIS PROJECTminder has grown by 57% using profit to fund growth. With our ongoing revenues our business is robust and stable. Being part of the IRIS Group ensures we have the full support of one of the largest privately owned software companies in the UK.
And if that’s not enough...
Industry expertise and knowledge
We only work in industry sectors where we have a clear understanding of how businesses work that generalists cannot deliver.
Monitor utilisation of PROJECTminder
As a hosted product we actively monitor client usage and use this to inform training programs, materials and pro-active support.
Knowledge base
As any issue is resolved it is logged into a database where other clients can quickly and easily ask questions and get answers that get them up and running again.
